Process Excellence

The objective of Process Excellence is to be the ‘strategy realization partner’ for you with a focus on IT and operations transformation and deep re-engineering expertise across business and IT processes to help you optimize costs and manage risks from changing regulations and market conditions and effectively fuel growth. The practice has over 400 consultants serving more than 200 clients globally, in a wide range of vertical market segments.


Through transformation, our Process Excellence teams for Business and IT can help you optimize costs, simplify processes, improve responsiveness, improve customer experience and security, and maximize growth – all of which will make the churning dynamics of this global market less of a challenge and more of an opportunity. We address industry challenges in the following areas:

  • Business Performance Management– Business Performance Management (BPM) solutions enable you realize your vision and strategy by helping you define/refine, design, assure and monitor the desired business outcomes produced through rationalization and simplification of existing processes and structures, at the most optimal costs and strategic interventions to build the economic case for change.
  • IT Agility and Transformation– Enables IT transformation to deliver cost effective, timely and reliable services with consistent, predictable and agile operations.
  • IT Strategy and Governance– Focused on improving business benefits from IT investments, increased IT alignment with business strategy, manage change effectively by balancing demand and delivery capability.
  • Service Integration and Management (SIaM)– Ensures that new and enhanced services are designed and built with the requirements of ongoing service providers in mind. SI ensures that the service delivery teams are ready for the introduction of new / enhanced services and acts as the single point of contact for the co-ordination of operational activities and gives visibility to business on IT services delivery.

Global business is a rapidly-shifting universe, and one of the best responses to these churning dynamics is transformation. Transformation allows an organization to redefine itself – to change its processes, its relationships, and even its internal culture in order to preserve value and meet the demands of growth.

Innokat Process Excellence Services covers holistically Business and IT Processes with strong Governance Controls. These Services optimize costs, streamline and simplify the way of doing business, improve responsiveness, increase visibility into operations and help maximize growth opportunities.

Key Highlights:

  • 400+ consultants with niche skill sets and extensive knowledge in industry-known concepts – PRINCE2, PMP, MSP, P3O, industry specific frameworks(e.g. SCOR, eTOM), ITIL, Lean, Agile, Six Sigma, PCMM, CMMi
  • Seasoned practitioners, management consultants, domain consultants and IT / operations SMEs leveraging the full breadth of Innokat Services
  • 300 transformation engagements successfully delivered for over 115 customers
  • Demonstrated expertise across industries such as Financial Services, Energy & Utilities, Telecom Services Providers, Healthcare, Pharmaceuticals , Retail, Consumer Goods, Manufacturing
  • In-built IPs and Solution Accelerators